50 Rolark Dr, Scarborough, ON M1R 4G2, Canada

©2019 BY SECRET TEATIME. PROUDLY CREATED WITH WIX.COM

Questions about workshop booking, commissions, and shipping.

FAQ

 

WORKSHOP FAQ

From bookings to disclaimers.

 

HOW DO I BOOK FOR A WORKSHOP?

Please email us at secretteatime@gmail.com . Indicate which workshop you are interested in, the number of participants (please try to fill the minimum number of participants required), and give 2 possible dates and times.


Once the date and time are confirmed, we will require the workshop be paid in full.


Payment: You can pay the via Interac e-Transfers (email: secretteatime@gmail.com) or by credit via Square (+service charge).

Cancellations: Please notify us as soon as you know you can’t make it for a workshop. For cancellations made more than a week (7 days) before a workshop, you may reschedule for the event or get a 50% refund. For cancellations within a week there will be no refund and rescheduling may happen depending on dates available.

TIPS: If you can't make it to a workshop...

For groups:

1. Try to reschedule for as a group at least 1 week before the workshop date.

2. For the individuals in the that can't make it to the workshop, you can sell or gift your spot to someone else.

3. Go ahead with the workshop with and for those who can't make it, they will lose their portion only.

For individuals who book for scheduled workshops:

1. Cancel  1 week ahead of time and get 50% back

2. You can sell or gift your spot to someone else.

3. Join our back up list. We will contact you when there are available spots in either group workshops that need an extra attendee or if there are available spots left in a scheduled workshop.

WHAT DO I NEED TO CONSIDER BEFORE ATTENDING A WORKSHOP?

To prepare for the workshop, please have your fingernails trimmed. Long fingernails may result in adding extra undesired “texture” to your work. That can be great if you are into that sort of thing, or it can be really frustrating.


Also, please dress to get dirty: jeans, t-shirts, maybe an apron or smock. We might have a couple of aprons, but they look like they were made for a psychadelic grandmother. If you care about style or want to take pictures, you have been warned.

WHAT IF I CAN’T GET A GROUP TOGETHER TO SATISFY THE MINIMUM NUMBER OF PARTICIPANTS FOR A WORKSHOP?

Please contact us anyway. We will ask you for 2 possible dates and times so we can put out the word through social media to get enough people to put a workshop together. Since we've priced our workshops to break even at the minimum number of participants, we would like to make sure that we have enough people to run a workshop, but we will try our best to make it possible for people to enjoy clay.

CAN YOU CUSTOMIZE AN EXISTING WORKSHOP?

If you are interested in a particular technique or would like to customize one of our existing workshops, please email us. We are more than happy to make adjustments if possible. (Note: changes may result in adjustments in price, duration, and number of sessions.)

WOULD IT BE POSSIBLE TO RENT STUDIO TIME FOR MY OWN PROJECTS?

Yes, for those who have prior experience with us, you are more than welcome to purchase some Open Studio time. It is a great way for people to practice techniques they’ve been taught in prior workshops, to work on their own projects beyond workshop assignments, and to play with clay because it is fun, relaxing, and satisfying to get dirty and create wares from a lump of clay. During Open Studio, there will be some instructional help, but not full time teaching. If you are looking to acquire new skills or techniques that you have not been taught, please book for a customized workshop. Check the Open Studio page for more info.

For those who have prior clay experience elsewhere, please contact us to set up an appointment to see if our studio will be able to meet your needs.

DISCLAIMERS

At Secret Teatime, we try our best to ensure that every piece made is handled with care, but often clay can be unpredictable, and unforseen things can occur (ie. warping, cracking, the glaze not looking exactly like the sample provided.) Random things can happen, but honestly we do try our best to make sure that your work will succeed.

ONLINE SHOP & SHIPPING QUESTIONS

The Answers You Need

 

I WANT 5 IDENTICAL PIECES.

Our work is handmade; each piece is unique. Please be aware that each will possess minor variations - that's part of their charm.

DO THE PIECES SHOWN HERE LOOK EXACTLY THE SAME IN REAL LIFE AS THEY DO IN PHOTOS?

No, unfortunately life and lighting are complex. We try our best to represent our wares exactly as they are and we apologize if the vagaries of technology get in the way.

ARE YOUR PRODUCT MEASUREMENTS SUPER-EXACT?


Again, we try our best. They're there to give you a rough idea of size. All measurements given are an approximation.

HOW MUCH DOES SHIPPING COST?


Shipping prices vary (depending on weight, size, and method of shipping). We will charge shipping separately after we packed the box and take the necessary measurements and weight to get a shipping quote. We will coordinate with you through email once your order goes through.

I LIVE NEAR YOUR STUDIO - CAN I ARRANGE FOR PICK UP INSTEAD OF DELIVERY?

Yes, please coordinate with us through email. We can arrange for a pick up at the studio during our open hours or somewhere in Uptown/Downtown area during our days off.

LET'S TALK ABOUT CUSTOMS FEES, IMPORT TAXES, DELAYS AND DAMAGED GOODS!

We cannot be held responsible for customs fees, import taxes or delivery delays. If an item is damaged, please contact us within 5 business days of receipt of delivery with a photo documenting the problem - both packaging and contents - and we can discuss it (note: we do not refund shipping charges).

KINTSUGI

 

DO YOU DO KINTSUGI (KINTSUKUROI) OR KNOW ANYONE IN CANADA WHO DOES?

Sorry, we don't do kintsugi/kintsukuroi, and we don't know anyone around here who does. The Canadian government doesn't permit the import of the lacquers necessary to do this type of repair. There's an artificial form done in Europe using some sort of epoxy, but we're not sure if it's food safe. Sorry about that...